Making an insurance claim

If you need to make a claim, all the details you need are on this page. Read on for our tips on how to make a claim that’s resolved quickly and successfully. Or choose one of the options below to get started with a new claim.

Online: Start your claim online

How to make a successful claim

Being without a phone is massively limiting. So we want to make sure your claim is resolved as quickly as possible. There are also certain things you need to be aware of to help us tackle fraud. These bits are really important, so please read them carefully. Let’s dive in.

When you take out your policy

When you need to make a claim

If you need to send us your phone or device



Loops is a trading name of Rothwell & Towler Ltd which is an Appointed Representative of Crispin Speers & Partners Ltd who are Authorised and Regulated by the Financial Conduct Authority (FCA). Register number 311507. Rothwell & Towler Ltd, Registered in England No. 08294942. Registered Office: St Clare House, 30-33 Minories, London, EC3N 1PE.© 2021 Loops Insurance